Complaints & Appeals
This document outlines the policy and procedure for managing and responding to complaints and appeals against the CFMEU Education and Training. It endeavours to ensure a consistent and transparent approach that prioritises fair, reasonable and timely resolution.
Fees and Refunds
This policy outlines CFMEU Education & Training’s approach to managing fees and refunds and to demonstrate how fees paid in advance are protected by CFMEU Education & Training.
Learner Handbook
The aim of this Student Handbook is to provide you with all the information that you need to know about studying with CFMEU Education & Training. It aims to be open and honest about our commitments to you, what is expected of you and your rights to fair treatment.
Course Induction and Expectations
In the interests of creating a safe and inclusive learning environment, CFMEU Education and Training requests that you read the information below and sign to indicate your willingness to follow our program policies and procedures.
Cancellation Policy
If you need to cancel your enrolment prior to the course commencing, we require at least 48 hours’ notice.
If you cancel more than three enrolments within a calendar year, you will be required to contact us by phone to enrol in future courses. CFMEU Education and Training also reserves the right to apply fees for future enrolments.