Complaints & Appeals
This document outlines the policy and procedure for managing and responding to complaints and appeals against the CFMEU Education and Training. It endeavours to ensure a consistent and transparent approach that prioritises fair, reasonable and timely resolution.
Fees and Refunds
This policy outlines CFMEU Education & Training’s approach to managing fees and refunds and to demonstrate how fees paid in advance are protected by CFMEU Education & Training.
The aim of this Student Handbook is to provide you with all the information that you need to know about studying with CFMEU Education & Training. It aims to be open and honest about our commitments to you, what is expected of you and your rights to fair treatment.
“These indicators are based on a survey of 360 students and 10 employers. This sample represents (13.76%) of this organisation’s training delivery in the 2021 calendar year. The 360 students and 10 employers surveyed for these indicators were selected by this organisation in accordance with national guidelines.”